Refund policy

Last updated: October 5, 2026

We want you to love what you ordered. If something isn't right, here's how returns, exchanges and refunds work. Just email us at help@momzwear.com and we'll take it from there.

The short version

  • You have 30 days from delivery to ask for a return.
  • Items must be unworn and unwashed, with the original tags on.
  • Panties, underwear and shapewear can't be returned for hygiene reasons, unless they arrived faulty, damaged or wrong.
  • Faulty, damaged or wrong item? Tell us within 7 days of delivery, with a photo, and we'll send a free replacement or a refund.
  • Please contact us before sending anything back. We'll give you the return address and instructions.

Returns for change of mind

You can return most items within 30 days of the delivery date if:

  • they are unworn, unwashed and undamaged, with no odors, stains, deodorant marks or pet hair;
  • the original tags are still attached; and
  • they are in the original packaging where possible.

For change-of-mind returns (including the wrong size or "just not for me"), you pay the return shipping. We recommend a tracked service, because we can't refund items that don't reach us. Original shipping charges aren't refunded.

Items we can't accept back

For hygiene reasons, we can't accept returns or exchanges of:

  • panties and underwear (including maternity and postpartum briefs);
  • shapewear (including postpartum belly bands and shaping briefs);
  • nursing bras, unless they are unworn, with tags on and in their original, unopened packaging;
  • free gifts, including launch gifts (see below);
  • items marked final sale.

These exceptions don't apply if the item is faulty, damaged or not what you ordered. In that case, see the next section.

Faulty, damaged or wrong items

If your item arrives faulty, damaged, the wrong size or color, or not what you ordered:

  1. Email us within 7 days of delivery at help@momzwear.com.
  2. Include your order number, a short description, and clear photos of the item and any labels or packaging.
  3. We'll offer a free replacement or a full refund for that item, your choice (replacements depend on stock).

You won't pay anything for these. Most of the time we won't even ask you to send the item back. If we do need it back, we'll give you a prepaid return label or refund your return postage.

How to return an item

  1. Email us first at help@momzwear.com within 30 days of delivery, with your order number and the items you want to return.
  2. We'll reply with your return authorization and the return address. Our items come from several warehouses, so the address can differ from order to order.
  3. Pack the items securely and ship them with tracking. Send us the tracking number.

Please don't send items back without contacting us first, and don't send them to the address on the shipping label or package. Packages sent without a return authorization, or to the wrong address, may not reach us and we can't refund them.

Refunds

  • Once your return arrives and is checked (or once we approve a faulty-item claim), we'll email you to confirm.
  • Approved refunds go back to your original payment method (PayPal) within 5–10 business days after approval. Your bank or card provider may take a few extra days to show it.
  • If an item comes back worn, washed, damaged or without tags, we may refuse the return or give a partial refund. We'll explain why and can send the item back to you at your cost.

Exchanges and size changes

We don't swap items directly. To change a size or color, return the original item (as above) and place a new order for the one you want. That way your new item ships right away, without waiting for the return to arrive. Our product pages have size charts, so please check them before ordering.

Free gifts and launch offers

  • Free gifts, like our launch gift (for example the free nursing bra on orders of $59 or more), are non-refundable and can't be exchanged for cash.
  • If you return part of an order and the remaining total drops below the gift threshold, you can keep the gift. We won't charge you for it or deduct its value from your refund.
  • If you return the entire order, you don't need to return the gift.

Cancellations

To cancel an order, email us within 12 hours of placing it. If it hasn't shipped yet, we'll cancel it and refund you in full. If it has shipped, please follow the return steps above.

Lost or delayed packages

See our Shipping Policy for what to do if a package is late or missing.

Need help?

Before opening a dispute with PayPal or your bank, please contact us. We usually fix things faster directly. Email help@momzwear.com with your order number and we'll reply within 1–2 business days.

Nothing in this policy limits any rights you have under the laws of your state.